Return,Refund and Exchange Policy

Return,Refund and Exchange Policy

In order to protect our staff and families, during Covid-19 pandemic, all product return requests will be reviewed on a case-by-case basis. Any item which has come into contact with the human body will be ineligible for a return.

ROSSMAX products sold are considered non-refundable and non-returnable. As an exception, if you receive products that are damaged, defective or incomplete, please contact us immediately within 14 days of delivery.
Shipping costs are non-refundable. If an incorrect product has been delivered, Cypress Medic will arrange for free return shipping.
Once the return has been received, we will send you a replacement product without any additional shipping charges.
Shipping timeframe:
2 – 3 days to proceed with the order.

It is recommended that returns be insured and sent via traceable service. Please don’t feel hesitate to contact us at info@cypressmedic.com.my or call 03-8958 2266.