Return,Refund and Exchange Policy
In order to protect our staff and families, during Covid-19 pandemic, all product return requests will be reviewed on a case-by-case basis. Any item which has come into contact with the human body will be ineligible for a return.
ROSSMAX products sold are considered non-refundable and non-returnable. In an exception, if you receive products that are damaged, defective or incomplete, please contact us immediately within 14 days of delivery.
Shipping costs are non-refundable. If an incorrect product has been delivered, Cypress Medic will arrange for free return shipping.
Once the return has been received, we will send you a replacement product without any additional shipping charges.
It is recommended that returns be insured and sent via traceable service. Please don’t feel hesitate to contact us at firstname.lastname@example.org or call 03-8958 2266.